1. Service description
Fine Albania is a registered company and the owner and operator of www.finealbania.com which offers a vast range of tourism and related services including training and consultation. Through our website we present our services and conditions.
2. Reservations of services
Reservations for services are considered such only after you as the customer accept the offer presented to them in written form. This is mutually agreed after discussing the final details of inclusions. The reservation is confirmed and services will be provided in accordance with agreed terms only after payment has been received according to payment terms in section 3 contained herein. After confirmation and payment, the cancellation terms in section 4 of this page will apply.
3. Payment Terms
The price you are given as the final price is the price you pay in total. Payment must be made only via bank transfer to Fine Albania’s business account which is stated in full in the appropriate business invoice sent or through electronic payment by credit card in the page dedicated to online payments, called e-pay. Payment must be received in full in the currency and exact amount stated in the invoice. The sender is responsible for any bank charges. Payment via credit cards incur a 3.5% processing fee charge.
4. Cancellation Policy, Claims & Refunds
The Client may cancel or change the prepaid reservation or other service, but this may result in cancellation or reservation change fees, set by the service providers. The same may apply to early interruption of reserved services not due to any faulty action on the part of Fine Albania.
For tours, meetings, conferences, events or other services provided by Fine Albania the following cancellation policy will apply:
a. If the reservation is cancelled/amended 30 days or more, prior to the arrival date, then a full refund will be given, minus bank transfer charges.
b. If the reservation is cancelled/amended 30 to 21 days, prior to the arrival date, a 30 % penalty of the total amount paid will apply.
c. If the reservation is cancelled/amended 21 to 7 days, prior to the arrival date, a 50 % penalty of the total amount paid will apply
d. If the reservation is cancelled/amended less than 7 days prior to the arrival date a non-refund will apply.
e. In case of no shows or early interruption of services a strict non-refund rule will apply
5. Refund Policy
The following refund policy will apply to cancellation of services:
a. If the Client proves that the cancellation or early interruption was made in time and according to the cancellation policy set forth in section 4, we will refund the whole amount paid.
b. In case of force majeure, government acts, war, revolutions that prohibit the normal delivery of services, we will refund the total amount pre-paid.
6. Currency & Exchange Rates
Any prices displayed in the Websites include all local applicable taxes and are in Euro.
7. Liability Disclaimer
The information, software, products, and services published on www.finealbania.com are compiled in good faith. However, they may contain inaccuracies or errors, including pricing errors.
Fine Albania expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, we will offer the Client the opportunity to keep his pending reservation at the correct price or, at his option; we will cancel his reservation without penalty.
Fine Albania disclaims all warranties and conditions that this website, its servers or any email sent from Fine Albania Websites, are free of viruses or other harmful components.
In no event shall Fine Albania, be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising out of, or in any way connected with, your access to display of or use of this website, including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if Fine Albania, has been advised of the possibility of such damages.
If, despite the limitations Fine Albania, is found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then Fine Albania will in no event exceed, in aggregate (1) the amount the Client has paid for one of our services conform the term and conditions presented herein, or (2) Five-Hundred Euro (€500.00). The limitation of liability reflects the allocation of risk between the parties and limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed its essential purpose.
8. Indemnification
The Client agrees to defend and indemnify Fine Albania and/or their respective suppliers and any of their officers , directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
(1) the Client’s breach of this Agreement or the documents referenced herein;
(2) the Client’s violation of any law or the rights of a third party; or
(3) the Client’s use of this Website.
9. Copyright Protection and Enforcement
Fine Albania is an exclusive owner of the general and executable project, and all software applications and content of www.finealbania.com. The contents that are not in possession of Fine l Albania are identified as such in these terms and conditions and/or websites. Most photographs, are the exclusive ownership of Fine Albania. The copyright through original creations or purchased rights to all materials on the above-mentioned website belongs to Fine Albania. The user and the visitor of Websites cannot copy or use the information for profitable purposes without the knowledge and written permission of Fine Albania. All rights are reserved. The permission is given by Fine Albania only through prior agreement in writing. With the exception of those mentioned in this section, all other uses of material from this website are strictly prohibited. All perpetrators will be prosecuted based on local and international copyright laws.
10. Changing terms of use
Fine Albania holds the right to change the terms of use at any moment without previous notice. Changes take effect at the moment of denunciation. Visitors are obligated to notice those changes and adapt to them.